Shipping Policy
Thank you for shopping with [Your Company Name]. This Shipping Policy explains how we process, ship, and deliver your orders.
1. Order Processing Time
All orders are processed within 7–10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.
Please note that processing times may be extended during peak seasons, promotions, or due to unforeseen circumstances.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
Delivery times are estimates and may vary depending on your location, customs processing, and carrier delays.
3. Shipment Confirmation and Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may take up to 24–48 hours to become active.
4. Customs, Duties, and Taxes
Wora wood is not responsible for customs duties, taxes, or additional fees applied to international orders. All fees imposed during or after shipping are the responsibility of the customer.
5. Delivery Issues
If your order arrives damaged, defective, or incomplete, please contact us within 3 days of delivery at [contact@worawood.com] with your order number and photos of the issue.
If your package is lost in transit, we will work with the shipping carrier to resolve the issue. Replacement or refund decisions will be handled on a case-by-case basis.
6. Delays
Occasionally, delivery delays may occur due to weather, carrier issues, customs clearance, or high order volumes. We are not responsible for delays caused by shipping carriers or events beyond our control.
7. Incorrect Address Information
Please ensure your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrectly provided addresses. Additional fees may apply for reshipping returned packages.
8. Contact Us
If you have any questions about this Shipping Policy, please contact us:
Email: contact@worawood.com
Phone: (+20)1037230882
